Terms of Service

By creating an account, accessing, or using the Waaro website (waaro.in), our SaaS applications, APIs, or integration connectors, you agree to be bound by these Terms of Service and our Privacy Policy.

If you are entering into this agreement on behalf of a company or legal entity, you represent and warrant that you possess the lawful authority to bind such entity to these terms. If you do not agree to these terms, you must discontinue using our services immediately.

WAARO is designed for business-to-business (B2B) commerce, lead management, and enterprise sales automation:

• You must be at least 18 years of age and competent to enter into a legally binding contract under applicable law.
• You agree to provide true, accurate, and complete registration information (including business identity and GST where required).
• You are solely responsible for maintaining the confidentiality of your credentials and all activities occurring under your account.

WAARO provides an integrated suite of sales and marketing automation software, including:

• Omnichannel Auto-Lead Capture: Inbound webhook and API connectors for Meta / Instagram Lead Ads, Google Ads Lead Form assets, Shopify, WooCommerce, and website widgets.
• CRM & Pipeline Management: Contact management, deal stages, automated activity timelines, and lead scoring.
• Speed-to-Lead WhatsApp Automation: Instant greeting dispatch, catalog delivery, and conversation management.

Our services integrate with third-party platforms, including Meta Technologies (Facebook, Instagram, WhatsApp):

• You must have the proper administrative authorization for any Facebook Page or advertising account you connect to Waaro.
• You are responsible for ensuring that all lead generation forms used in your ads clearly disclose your business identity and provide a valid privacy policy link to end-users as mandated by Meta advertising standards.
• Waaro is not responsible for any downtime, API changes, or suspension of third-party platform accounts caused by your violation of their respective terms.

You agree to use our communication and automation tools lawfully and ethically:

• Lawful Consent Required: You represent and warrant that all prospective leads contacted via Waaro have actively opted in and provided consent to be contacted regarding their specific commercial inquiries.
• Anti-Spam Compliance: You shall not use our WhatsApp, email, or messaging tools to transmit unsolicited mass promotional spam, fraudulent schemes, adult content, or harassment.
• Opt-Out Mechanism: You must immediately honor opt-out and unsubscribe requests (such as "STOP" commands) received from leads.

All software code, user interface designs, logos, documentation, and algorithms comprising the Waaro platform are the proprietary intellectual property of Waaro India Private Limited.

You retain all ownership rights in and to your business customer data and advertising assets. You grant Waaro a limited, non-exclusive license to host, process, and display your data solely as necessary to provide the services to you.

Certain features of Waaro are offered under paid subscription plans. By subscribing to a paid tier:

• You agree to pay all applicable subscription fees and taxes (including GST) in accordance with the billing terms stated at checkout.
• Subscriptions renew automatically unless cancelled prior to the end of the active billing cycle.
• All payment processing is handled through secure, PCI-DSS compliant third-party payment gateways.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

While we strive for 99.9% uptime, Waaro does not guarantee uninterrupted or error-free operation. We are not liable for transmission delays, server outages, or webhook delivery latency caused by internet infrastructure, third-party ad networks, or telecom providers.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAARO INDIA PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS REPUTATION.

Our total cumulative liability arising out of or related to these Terms shall not exceed the total fees paid by you to Waaro in the three (3) months preceding the incident.

You may terminate your account at any time by contacting support or via your account dashboard.

We reserve the right to suspend or terminate accounts that violate these terms, engage in abusive spam activity, fail to pay fees, or create legal exposure for Waaro or its integration partners.

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts situated in Surat, Gujarat, India.